Employee Engagement and the Home-Improvement Industry
February 9, 2015
Last year, one major home-improvement chain made national news when it announced it would introduce a new sales associate, OSHbot, a customer-service robot that assists shoppers in finding the products they’re looking for in stores. The announcement prompted HBO’s Last Week Tonight show, hosted by John Oliver, to produce a segment on the importance of real, human sales assistants in home-improvement stores. Oliver’s argument was that sales assistants are not there to help people buy things; they’re there to “stop couples from tearing each other apart.”
A Protest for Change: What’s to Be Expected for Franchises?
October 27, 2014
If you’re like me, you thoroughly enjoy pressing the fast-forward button on your DVR each time commercials attempt to interrupt your favorite TV show. However, when you’re stuck watching a live program, there is no escaping the advertisements, which include everything from your local car dealer looking to unload hail-damaged inventory to the huge fast-food chain trying to let you know that the rib sandwich is back!