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True Confessions: The Biggest Mistake Organizations Make in Employee Surveys

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Your company issued an engagement survey. Employee participation was enthusiastic. The results are in. what’s next?

One of the biggest mistakes an organization can make during the survey process is failing to disseminate survey results management and employees. While it is improbable to address every complaint, it is possible to identify the most important areas to concentrate and develop a strategy.

The Debriefing Session

Two key themes related to employee engagement are communication and trust. You have an opportunity to build trust by debriefing your workforce on the survey findings. One standard survey question is, “How confident are you that some type of action will be taken as a result of this survey?” If your respondents reported high confidence, don’t let them down. Similarly, if your respondents were skeptical, here’s a chance to earn their trust.

Start by acknowledging the strengths – by department, if possible – and then address areas that need improvement. Celebrating annual positive results and accomplishments that employees achieve impact morale and engagement. Close your survey debrief with explaining the actions your company plans to take to address the candid feedback.

Make Your Action Plan S.M.A.R.T

Developing S.M.A.R.T goals is critical to managing your own and your employees’ performance. When you communicate next steps with employees, be sure they are in line with the S.M.A.R.T. acronym –specific, measureable, achievable, results-focused and timely.

Specific: Clearly define what you are going to do. Share the what, why and how.

Example: By May 1, implement a new employee advocacy program using a clearly defined referral process so employees and managers have a stronger work environment with less turnover.

  • What – “Implement a new employee advocacy program”
  • How – “using a clearly defined referral process”
  • Why – “so employees and managers have a stronger work environment with less turnover”

Measureable: You need tangible evidence to determine if a goal or plan was successful. Using the example from above, the measureable metric is whether or not the advocacy program is operational by your May 1 deadline.

Achievable: Goals should stretch you slightly, but also be attainable. Reasonable goals pump up motivation; impossible goals deflate it.

Results-driven: Goals should measure outcomes, not activities. The outcome of our example would be that employees feel their work environment is stronger and with less turnover.

Timely: Aligning a goal to a time frame creates a sense of urgency, so results are more likely to be obtained.

Communicating the Action Plan

Before sharing an action plan with employees, secure buy-in from the senior leadership team. Having a unified front will impact employee confidence in the overall plan moving forward. Once your senior leadership team is onboard, share the results with your managers, you don’t want your leaders to be caught off-guard once results are shared with the entire organization. When communicating the action plan to leadership, allow for time to prepare responses to any foreseeable questions that may arise once employees are notified.

As you share survey findings with employees, share your action plan as well. Don’t leave it up to workers to imagine solutions; specifically communicate they can expect moving forward.

Failing to act on survey results can severely impact future attempts to gauge employee satisfaction. However, organizations who choose to engage employees, hear their responses, and act honestly and openly about new approaches will see the greatest amount of improvement.



Author Bio:

Lauren is an enthusiastic writer who is passionate about numerous topics surrounding the HCM industry including talent management and acquisition, technology, document management and leadership, just to name a few. Lauren has been with Paycom for over a year and has taken on roles as a blogger, social strategist and community relations coordinator. In her spare time she enjoys DIY“ing,” exploring the city and keeping up with her two dogs, Deacon and Cookie.

Eight Key Areas for Visionary Goal-Setting

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How are your New Year’s resolutions going? If you’re like most people, you’ve created some great goals for 2018, but you may need a little extra motivation to keep them up.

Entrepreneur, life coach and The School of Greatness podcast host Lewis Howes is dedicated to helping others live their best lives, and he has some great words of wisdom to keep you motivated to make the changes you’d like to see this year. (He’s also co-hosting a live Paycom webinar on Jan. 30!)

In a recent School of Greatness episode (no. 584, “Great Years Don’t Happen All on Their Own”), Howes outlined eight places where growth and visionary goal setting can really make a difference. Think about these eight areas in your own life: Where would you like to see yourself next year when it comes to these areas? What do you need to do, right now, to get there?

1. Physical and Emotional Health

Howes mentions doing something uncomfortable every day, either for your mental or physical well-being, so that you can enjoy long-term health in both areas. It’s common to make a New Year’s resolution about physical health – whether that’s losing weight, working out more or getting more sleep  – but what kind of progress could you make with your emotional health if you used the same incremental dedication?

Similarly, how does your organization help your employees pursue physical and emotional health? It’s important to demonstrate to your employees that you value their wellness, whether through competitive health insurance options, health and wellness fairs, discounted gym memberships or even luncheons with speakers on relevant topics. Your employees’ health affects their work, so don’t you want that impact to be positive?

2. Relationships

What relationships do you value? Are you investing in them as much as you’d like? They relate directly to your emotional well-being! If you’d like to build more meaningful relationships, reflect on the ways you connect best with others and create more opportunities in your days to do just that. Consider implementing mentorship programs within your company that can help your employees develop the relationships they’ll need to succeed.

3. Finances

Speaking of investing, have you made plans to improve your financial health this year? There is no better time than today to start putting your money to work for your future goals. If you’ve already made headway here, the beginning of the year is a perfect time to step back, re-evaluate priorities and ensure you’re on the right track!

On a companywide level, investing in financial literacy for your workforce can help you improve retention, especially with millennial employees. This could include education on your company’s retirement plans, luncheons on financial topics like taxes or budgeting, or even offering financial counseling as part of your employer assistance program.

4. Clarity for your vision

Howes talks about two important parts of your vision: strategy and scheduling. The best-laid plans won’t do you any good if you don’t find time in your schedule to actually carry them out. If it’s important to you, get it on your calendar!

5. Growth mindset

I love this one! It’s important to be open to learning new things always. How else will you grow? Keep an open mind, be curious and make sure you’re learning things that move you toward your goal.

Ensure your organization offers opportunities for your employees to stretch themselves professionally. Training and development should be an ongoing, continual process. What tools are in place to ensure that your co-workers continue to grow?

6. Build your team

As motivational speaker Jim Rohn once said, “You are the average of the five people you spend the most time with.” Do your team members build you up? Do they help each other find success? Consider finding a mentor, if you don’t already have one. Where can you find coaching to help you improve in your job and your life? The people in your life matter because they influence who you are. Choose wisely.

7. Play and adventure

Working hard is great, but it’s important to take time to relax and do things that are fun and exciting! Not only will that help you come back to work refreshed and ready to keep succeeding, but it also will help you be a more well-rounded person by having things that are important to you outside of work.

8. Winning

At Paycom, “winning” is one of our core values. I love that for Howes, winning isn’t just about yourself – it’s about how you can help other people win, too: your company, your customers and your community. How can you work toward success in others? Answering that question could change your life.

To hear more from Lewis Howes on this topic, register to attend our free webinar on Jan. 30, The 8 Keys to Winning in Business and Life.

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Posted in Blog, Featured

Stacey Pezold

by Stacey Pezold


Author Bio:

Stacey Pezold serves as Paycom’s first Chief Learning Officer. Having joined the company in 2005, she worked her way up to such positions as Regional Manager, Director of Corporate Training, Executive Vice President of Operations and, most recently, Chief Operating Officer. A graduate of Oklahoma State University, she has more than 11 years of leadership and training experience.

What Substance Abuse in the Workplace Costs Employers

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Of the estimated 14.8 million Americans who use illegal drugs, 70% of them are employed, according to the U.S. Department of Labor. Therefore, odds are your company employs workers who fall into this group. The use of drugs or alcohol by employees inside or outside the office can be costly for a business, leading to:

  • increased turnover rate
  • workplace incidents
  • poor workplace morale

From a financial perspective, the National Institute on Drug Abuse found substance abusers cost employers twice as much in workers’ compensation and medical expenses. Additionally, substance abusers are five times more likely to file workers’ compensation claims.

Furthermore, employees with alcohol dependencies are nearly three times more likely to have injury-related absences, according to the National Council on Alcoholism and Drug Dependence. In 2015, that council reported that federal surveys indicate 24% of workers reported drinking on the job at least once in the past year.

Recognizing the signs

Knowing how to handle substance abuse in the workplace starts with recognizing the existence of a problem. Whether it is abuse of alcohol, prescription drugs or illegal substances, a number of visible signs can indicate an employee needs help:

  • change in appearance
  • frequent tardiness
  • decline in job performance
  • slurred speech and drowsiness
  • mood swings and irritability
  • scent of alcohol

None of these signs alone indicates a substance abuse issue, but intervening early with employees displaying a combination of these signs may be valuable to your business. Implementing a companywide policy, training managers to recognize signs of substance abuse, and setting expectations with employees through training can help safeguard your business and your workforce.

 Disclaimer: This blog includes general information about legal issues and developments in the law. Such materials are for informational purposes only and may not reflect the most current legal developments. These informational materials are not intended, and must not be taken, as legal advice on any particular set of facts or circumstances. You need to contact a lawyer licensed in your jurisdiction for advice on specific legal problems.

 

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Posted in Blog, Compliance, Featured

Jason Hines

by Jason Hines


Author Bio:

Jason Hines is a Paycom compliance attorney. With more than five years’ experience in the legal field, he monitors developments in human resource laws, rules and regulations to ensure any changes are promptly updated in Paycom’s system for our clients. Previously, he was an attorney at the Oklahoma City law firm Elias, Books, Brown & Nelson. Hines earned a bachelor’s degree from the University of Central Oklahoma and his juris doctor degree from the Oklahoma City University School of Law, where he graduated cum laude. A fan of the Oklahoma City Thunder, Hines also enjoys exploring the great outdoors with his wife and daughter.

Podcasts

5 Podcasts That Every HR Professional Should Download

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Podcasts provide the opportunity to sit like a fly on the wall and listen to some of the most brilliant minds in the world converse about today’s biggest trends and challenges.

According to a study by Triton Digital, nearly one quarter of Americans listen to a podcast at least once a month. Education is a popular subject, with 40% of podcast listeners tuning in to that type. If you’re an HR professional or business leader looking to broaden your knowledge of HR and HR technology this year, I highly recommend filling your ears and brains with these five podcasts throughout ’18.

1. HBR IdeaCast

From Harvard Business Review, the weekly HBR IdeaCast features leading thinkers in business and management discussing a variety of key topics in the work world.

It is an excellent resource for insights on a wide array of subjects including, but not limited to, HR. The discussions apply directly to organizations nationwide. The podcast reminds me of NPR’s Fresh Air, but with an emphasis on business leaders.

Recommended episodes:

2. HR Happy Hour

Since 2009, HR Happy Hour has featured thought leaders, workplace and technology experts, academics and more to take on important aspects impacting HR, technology and the workplace.

The podcast is so long-running that it has episodes dedicated to just about every HR topic under the sun. The charming hosts Steve Boese and Trish McFarlane make trending topics fun and informative.

Recommended episodes:

3. CIPD

From the UK’s Chartered Institute of Personnel and Development, the monthly CIPD podcast covers everything from talent acquisition to workplace training and cybersecurity.

CIPD’s international perspective brings fresh eyes to subjects that resonate with many American HR professionals. With a backlog of more than seven years’ worth of episodes available, it’s easy to recommend.

Recommended episodes:

4. Workology Podcast

Covering the science and art of the workplace, Jessica Miller-Merrell’s Workology Podcast offers insights and actionable tips on HR and recruiting. Each 45-minute episode promises an in-depth look at every company’s most valuable asset: the employee.

In asking sharp, pointed questions about the latest HR trends, Miller-Merrell does an excellent job as host, bringing a unique and often unexpected take on familiar subject matter.

Recommended episodes:

5. HR Break Room

The official podcast of Paycom, HR Break Room brings you quick conversations on hot topics in HR and HR technology. Co-host Chelsea Justice and I talk with guest experts about the challenges faced by the everyday workplace, as well as their solutions.

To be a bit self-indulgent, I love doing this podcast because it gives me the opportunity to talk with some of the most brilliant minds in the industry. In our first year, our esteemed guests have included New York Times best-selling author Cy Wakeman, millennial expert Adam Smiley Poswolsky, HR Bartender’s Sharlyn Lauby, futurist Jacob Morgan, author and Harvard professor Mihir Desai and of course, motivational speaker and leadership expert, Mark Sanborn.

Recommended episodes:

You can learn more about goings-on within the HR sphere by subscribing to HR Break Room podcast. Here’s to a year full of professional growth through podcasts!

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Posted in Blog, Featured, HR Management, Leadership

caleb.masters

by Caleb Masters


Author Bio:

Caleb is the host of The HR Break Room and a Webinar and Podcast Producer at Paycom. With more than 5 years of experience as a published online writer and content producer, Caleb has produced dozens of podcasts and videos for multiple industries both local and online. Caleb continues to assist organizations creatively communicate their ideas and messages through researched talks, blog posts and new media. Outside of work, Caleb enjoys running, discussing movies and trying new local restaurants.

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