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LMS 101: Why Technology is Crucial to Onboarding

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Learning Management Systems 101 is a weekly blog series exploring how employers can rethink traditional employee training and move toward e-learning solutions, which are faster, easier to access, and more cost effective. “LMS 101: Why Technology is Crucial to Onboarding” is the third post of the series.

LMS 101: Why Technology is Crucial to Onboarding

A staggering one third of new hires leave their position within the first six months, according to the Society for Human Resource Management. Reasons for quitting include not receiving clear guidelines regarding their responsibilities, inadequate training and lack of an effective and engaging onboarding process.

If you want to avoid employee retention pitfalls, consider how a learning management system (LMS) could play a valuable role in eliminating many new-hire challenges, turning disenfranchised employees into employee advocates who aid in driving impactful business results.

LMS at a Glance

An LMS is a software-based platform that provides the framework and tools needed for online training and learning. The system enables users to deliver, manage and track online learning content. Also, it comes with real-time communication tools that allow team members to easily share their knowledge with each other.

Onboarding Challenges and the Role of an LMS

Regardless of your industry, the goal of onboarding is to ensure that new hires are provided the proper foundation for a mutually beneficial relationship that lasts for years to come between an organization and its new employees. Onboarding is the pivotal moment in which new employees adopt your company’s vision and commit to their place within it.

New hires need to know:

  • the mission, values and culture of the organization
  • what their responsibilities are and how to perform them
  • who their managers, supervisors and colleagues are
  • the organization’s operating policies and procedures
  • any legal and company guidelines they need to follow

Imparting this information via classroom training can be time-consuming and expensive. Materials and instructor costs along with employee time away from work are just some of the expenses to cover. While in-person trainings has its proven benefits, trainings recorded for an LMS has the added benefit for individuals to easily revisit training presentations and documents.

An LMS can automate your new hire processes and allow you to design training programs that meet the needs of individual employees. HR professionals, managers and supervisors can develop straightforward courses that walk new hires through orientation and job-specific practices.

Eight ways an LMS strengthens onboarding:

1. Pre-onboarding – An employer’s ability to start the learning process actually happens before day one. Through a self-service portal, new hires can start on-demand trainings prior to their first day on the job. The course assignments could be a quick company welcome message and meet the team video, or it could assign the handbook or a short course pertaining to their actual role. This should be part of the ideal onboarding checklist that each new hire goes through prior to starting. Ultimately, any training done beforehand helps new hires become more productive and acclimate to the company culture faster.

2. Monitoring – Participant attendance and completion status can be monitored. This serves as proof that you delivered critical information, such as workplace discrimination and harassment policies. You’ll also be able to see whether new hires are responding well to orientation and training and whether corrective measures need to be taken.

3. Testing – New hire progress can be evaluated through quizzes and tests, allowing you to gauge employees’ competence and determine the roles for which they’re best suited.

4. Goal setting – Allows you to set clear goals and objectives for new hires, on a group or individual basis, resulting in a more well-defined and streamlined onboarding process.

5. Self-service – Employees can retrieve course information as needed and track their progress by simply logging into their self-service portal.

6. Multiple formats – Learning content can be created and presented in multiple formats, including PowerPoint presentations, videos and podcasts. Videos are especially effective for conveying not just job-specific training, but also the company’s values, mission and culture – as most people are visual learners and will recall what they see over what they read or hear.

7. Redefining the classroom – New hires can access training 24/7 from any computer or mobile device with an internet connection, eliminating the expense of classroom training and minimizing business downtime and disruption.

8. Universal programming – Orientation programs that are universal by design – such as benefits enrollment and general safety compliance training – can be assigned to all new hires across different departments and locations with the click of a button.

Ultimately, an LMS is more than an onboarding platform. It is also a vital resource for monitoring job performance and developing employees to their greatest potential even beyond the onboarding period.

To learn more about the evolution of corporate learning, how to refine your approach to employee training,  be sure to check out the first two posts of this series.


Jeff York

by Jeff York


Author Bio:

Jeff York, Paycom’s chief sales officer, has more than three decades of sales experience and has held a variety of sales management positions; prior to joining Paycom In 2007, York spent 12 years with a legacy payroll provider, where he held a variety of sales management positions including vice president of sales for the major accounts division. York, a Texas Tech University graduate, also holds an MBA from Baylor University’s Hankamer School of Business.

Eight Key Areas for Visionary Goal-Setting

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How are your New Year’s resolutions going? If you’re like most people, you’ve created some great goals for 2018, but you may need a little extra motivation to keep them up.

Entrepreneur, life coach and The School of Greatness podcast host Lewis Howes is dedicated to helping others live their best lives, and he has some great words of wisdom to keep you motivated to make the changes you’d like to see this year. (He’s also co-hosting a live Paycom webinar on Jan. 30!)

In a recent School of Greatness episode (no. 584, “Great Years Don’t Happen All on Their Own”), Howes outlined eight places where growth and visionary goal setting can really make a difference. Think about these eight areas in your own life: Where would you like to see yourself next year when it comes to these areas? What do you need to do, right now, to get there?

1. Physical and Emotional Health

Howes mentions doing something uncomfortable every day, either for your mental or physical well-being, so that you can enjoy long-term health in both areas. It’s common to make a New Year’s resolution about physical health – whether that’s losing weight, working out more or getting more sleep  – but what kind of progress could you make with your emotional health if you used the same incremental dedication?

Similarly, how does your organization help your employees pursue physical and emotional health? It’s important to demonstrate to your employees that you value their wellness, whether through competitive health insurance options, health and wellness fairs, discounted gym memberships or even luncheons with speakers on relevant topics. Your employees’ health affects their work, so don’t you want that impact to be positive?

2. Relationships

What relationships do you value? Are you investing in them as much as you’d like? They relate directly to your emotional well-being! If you’d like to build more meaningful relationships, reflect on the ways you connect best with others and create more opportunities in your days to do just that. Consider implementing mentorship programs within your company that can help your employees develop the relationships they’ll need to succeed.

3. Finances

Speaking of investing, have you made plans to improve your financial health this year? There is no better time than today to start putting your money to work for your future goals. If you’ve already made headway here, the beginning of the year is a perfect time to step back, re-evaluate priorities and ensure you’re on the right track!

On a companywide level, investing in financial literacy for your workforce can help you improve retention, especially with millennial employees. This could include education on your company’s retirement plans, luncheons on financial topics like taxes or budgeting, or even offering financial counseling as part of your employer assistance program.

4. Clarity for your vision

Howes talks about two important parts of your vision: strategy and scheduling. The best-laid plans won’t do you any good if you don’t find time in your schedule to actually carry them out. If it’s important to you, get it on your calendar!

5. Growth mindset

I love this one! It’s important to be open to learning new things always. How else will you grow? Keep an open mind, be curious and make sure you’re learning things that move you toward your goal.

Ensure your organization offers opportunities for your employees to stretch themselves professionally. Training and development should be an ongoing, continual process. What tools are in place to ensure that your co-workers continue to grow?

6. Build your team

As motivational speaker Jim Rohn once said, “You are the average of the five people you spend the most time with.” Do your team members build you up? Do they help each other find success? Consider finding a mentor, if you don’t already have one. Where can you find coaching to help you improve in your job and your life? The people in your life matter because they influence who you are. Choose wisely.

7. Play and adventure

Working hard is great, but it’s important to take time to relax and do things that are fun and exciting! Not only will that help you come back to work refreshed and ready to keep succeeding, but it also will help you be a more well-rounded person by having things that are important to you outside of work.

8. Winning

At Paycom, “winning” is one of our core values. I love that for Howes, winning isn’t just about yourself – it’s about how you can help other people win, too: your company, your customers and your community. How can you work toward success in others? Answering that question could change your life.

To hear more from Lewis Howes on this topic, register to attend our free webinar on Jan. 30, The 8 Keys to Winning in Business and Life.

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Posted in Blog, Featured

Stacey Pezold

by Stacey Pezold


Author Bio:

Stacey Pezold serves as Paycom’s first Chief Learning Officer. Having joined the company in 2005, she worked her way up to such positions as Regional Manager, Director of Corporate Training, Executive Vice President of Operations and, most recently, Chief Operating Officer. A graduate of Oklahoma State University, she has more than 11 years of leadership and training experience.

What Substance Abuse in the Workplace Costs Employers

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Of the estimated 14.8 million Americans who use illegal drugs, 70% of them are employed, according to the U.S. Department of Labor. Therefore, odds are your company employs workers who fall into this group. The use of drugs or alcohol by employees inside or outside the office can be costly for a business, leading to:

  • increased turnover rate
  • workplace incidents
  • poor workplace morale

From a financial perspective, the National Institute on Drug Abuse found substance abusers cost employers twice as much in workers’ compensation and medical expenses. Additionally, substance abusers are five times more likely to file workers’ compensation claims.

Furthermore, employees with alcohol dependencies are nearly three times more likely to have injury-related absences, according to the National Council on Alcoholism and Drug Dependence. In 2015, that council reported that federal surveys indicate 24% of workers reported drinking on the job at least once in the past year.

Recognizing the signs

Knowing how to handle substance abuse in the workplace starts with recognizing the existence of a problem. Whether it is abuse of alcohol, prescription drugs or illegal substances, a number of visible signs can indicate an employee needs help:

  • change in appearance
  • frequent tardiness
  • decline in job performance
  • slurred speech and drowsiness
  • mood swings and irritability
  • scent of alcohol

None of these signs alone indicates a substance abuse issue, but intervening early with employees displaying a combination of these signs may be valuable to your business. Implementing a companywide policy, training managers to recognize signs of substance abuse, and setting expectations with employees through training can help safeguard your business and your workforce.

 Disclaimer: This blog includes general information about legal issues and developments in the law. Such materials are for informational purposes only and may not reflect the most current legal developments. These informational materials are not intended, and must not be taken, as legal advice on any particular set of facts or circumstances. You need to contact a lawyer licensed in your jurisdiction for advice on specific legal problems.

 

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Posted in Blog, Compliance, Featured

Jason Hines

by Jason Hines


Author Bio:

Jason Hines is a Paycom compliance attorney. With more than five years’ experience in the legal field, he monitors developments in human resource laws, rules and regulations to ensure any changes are promptly updated in Paycom’s system for our clients. Previously, he was an attorney at the Oklahoma City law firm Elias, Books, Brown & Nelson. Hines earned a bachelor’s degree from the University of Central Oklahoma and his juris doctor degree from the Oklahoma City University School of Law, where he graduated cum laude. A fan of the Oklahoma City Thunder, Hines also enjoys exploring the great outdoors with his wife and daughter.

Podcasts

5 Podcasts That Every HR Professional Should Download

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Podcasts provide the opportunity to sit like a fly on the wall and listen to some of the most brilliant minds in the world converse about today’s biggest trends and challenges.

According to a study by Triton Digital, nearly one quarter of Americans listen to a podcast at least once a month. Education is a popular subject, with 40% of podcast listeners tuning in to that type. If you’re an HR professional or business leader looking to broaden your knowledge of HR and HR technology this year, I highly recommend filling your ears and brains with these five podcasts throughout ’18.

1. HBR IdeaCast

From Harvard Business Review, the weekly HBR IdeaCast features leading thinkers in business and management discussing a variety of key topics in the work world.

It is an excellent resource for insights on a wide array of subjects including, but not limited to, HR. The discussions apply directly to organizations nationwide. The podcast reminds me of NPR’s Fresh Air, but with an emphasis on business leaders.

Recommended episodes:

2. HR Happy Hour

Since 2009, HR Happy Hour has featured thought leaders, workplace and technology experts, academics and more to take on important aspects impacting HR, technology and the workplace.

The podcast is so long-running that it has episodes dedicated to just about every HR topic under the sun. The charming hosts Steve Boese and Trish McFarlane make trending topics fun and informative.

Recommended episodes:

3. CIPD

From the UK’s Chartered Institute of Personnel and Development, the monthly CIPD podcast covers everything from talent acquisition to workplace training and cybersecurity.

CIPD’s international perspective brings fresh eyes to subjects that resonate with many American HR professionals. With a backlog of more than seven years’ worth of episodes available, it’s easy to recommend.

Recommended episodes:

4. Workology Podcast

Covering the science and art of the workplace, Jessica Miller-Merrell’s Workology Podcast offers insights and actionable tips on HR and recruiting. Each 45-minute episode promises an in-depth look at every company’s most valuable asset: the employee.

In asking sharp, pointed questions about the latest HR trends, Miller-Merrell does an excellent job as host, bringing a unique and often unexpected take on familiar subject matter.

Recommended episodes:

5. HR Break Room

The official podcast of Paycom, HR Break Room brings you quick conversations on hot topics in HR and HR technology. Co-host Chelsea Justice and I talk with guest experts about the challenges faced by the everyday workplace, as well as their solutions.

To be a bit self-indulgent, I love doing this podcast because it gives me the opportunity to talk with some of the most brilliant minds in the industry. In our first year, our esteemed guests have included New York Times best-selling author Cy Wakeman, millennial expert Adam Smiley Poswolsky, HR Bartender’s Sharlyn Lauby, futurist Jacob Morgan, author and Harvard professor Mihir Desai and of course, motivational speaker and leadership expert, Mark Sanborn.

Recommended episodes:

You can learn more about goings-on within the HR sphere by subscribing to HR Break Room podcast. Here’s to a year full of professional growth through podcasts!

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Posted in Blog, Featured, HR Management, Leadership

caleb.masters

by Caleb Masters


Author Bio:

Caleb is the host of The HR Break Room and a Webinar and Podcast Producer at Paycom. With more than 5 years of experience as a published online writer and content producer, Caleb has produced dozens of podcasts and videos for multiple industries both local and online. Caleb continues to assist organizations creatively communicate their ideas and messages through researched talks, blog posts and new media. Outside of work, Caleb enjoys running, discussing movies and trying new local restaurants.

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