At Paycom, we put people first, supporting our team members as we pursue our purpose of making employees’ lives easier. Our dedicated customer service representatives (CSRs) work directly with clients and form the backbone of our company’s success.
They exemplify everything that makes Paycom’s people and culture so special, supporting and empowering our clients while staying true to our five core values.
In this blog post, we’ll look at the benefits of beginning a customer service career at Paycom and how it can pave the way for lifelong success.
Find work with a purpose
In a recent McKinsey survey, 70% of respondents said their sense of purpose is defined by their career, while another 62% said they yearn for more meaningful work. At a time when the pursuit of purpose at work is becoming increasingly important, Paycom stands out by empowering our CSRs to make a meaningful impact on the lives of our clients.
Our customer service thrives on our people-first approach, making it an ideal pursuit for those who find joy in assisting and supporting others. CSRs play a pivotal role in the successes of our clients, cultivating a deep-rooted sense of purpose at every rung of the organizational ladder.
“I started as a customer service rep at Paycom to help others succeed,” one employee said. “When I can help a client solve a problem or be a friendly voice in someone’s stressful day, I remember why I do what I do.”
Help clients — and Paycom — succeed
Paycom isn’t just a software company — we’re a solutions company, equipping our clients with the tools and technology they need to overcome their biggest challenges. And our CSRs are the linchpins of customer satisfaction, something that carries added importance for B2B companies like Paycom.
Underscoring this fact, 85% of respondents to this Salesforce survey said the experience a company provides is as significant as its actual products and services.
Caring isn’t just a buzzword at Paycom. It’s essential to who we are as a values-driven organization. And CSRs demonstrate this value daily to our clients.
Gain valuable transferable skills
A career in customer service is a journey of personal and professional growth. At Paycom, we give our CSRs a launchpad to cultivate critical skills, from communication and people management to project coordination.
“The skills you develop as a CSR at Paycom set you up for a future of success,” another employee said. “Problem-solving, people skills and project management are only some of the skills I learned as a CSR. It’s great training for virtually any career step.”
Paycom’s professional development is one reason why we’ve been named to the Top Workplaces USA list for three years running, and part of why Newsweek dubbed us one of the most trusted companies in America.
As a purpose-driven organization, Paycom is the ideal place for anyone pursuing a career in customer service, with innovative perks, skill-enhancing opportunities and a forward-moving trajectory that can propel your career to new heights.
Ready for your next career move? Apply to Paycom today!
