Innovation fueled an Oregon-based beverage company’s success. But as the organization grew to six locations with nearly 400 employees, paper-based HR and payroll processes stifled its creative flow.
“We were so engaged in the paperwork, we weren’t getting a lot of other fundamental things,” said the HR director.
Without automated HR software, operations were anything but sweet. Employees had to complete a form for everything, including simple information requests. This was especially painful when onboarding employees, as new hires had to visit HR’s office in person to pick up paperwork for:
- background checks
- drug tests
- physicals
- benefits enrollment
- direct deposit authorization
- and more
The HR director recalled how they gave new hires “big, giant packets” before their first day, only to have them complete even more paperwork when the employees formally started. This outdated process ground against the company’s culture of fun and experimentation.
How did the business use Paycom to automate HR processes?
The beverage company experienced an immediate transformation when it switched to Paycom.
Every page of those giant onboarding packets was consolidated and delivered electronically through Employee Self-Service®. And best of all, employees gained anytime access to the HR data they needed.
“We want employees to feel empowered to request time off, view pay stubs — whatever they want. With self-onboarding, they’ve already experienced [Paycom] and come prepared before they even start,” said the HR director.
Automating tasks with Paycom gave the HR team a fresh perspective on their roles. Rather than losing hours correcting payroll errors and tracking down information employees should’ve already had, they now focus on:
- enhancing employee well-being
- preparing for compliance
- analyzing workforce data
- planning for organizational growth
And as the beverage company grows, Paycom scales with it. Not just through the tech, but with actual human support, too.
“We decided to switch to Paycom because of the customer service,” said the HR director. “Even after a year and a half, we still have the customer service that’s really second to none.”