In a competitive labor market, it’s vital for organizations to deliver a great employee experience. This is the sum of all interactions — good or bad — an employee has with their company.
In Jacob Morgan’s 2017 book, The Employee Experience Advantage, employee experience interactions are divided across three areas:
- technology
- workspace
- culture
Each area is equally important to the long-term health of a workforce. Focused, engaged and happy workers lead to loyal customers and higher revenue. But the reverse isn’t true.
Are your employees satisfied with their experience? According to Harvard Business Review, nearly half of workers say their stress is at an all-time high, and only 4 in 10 believe their employer understands their personal needs. The “great resignation” — the mass exit of talent from the workforce — proved employees won’t endure a lackluster or nonexistent experience. Championing it, however, may push proactive organizations far ahead of their competition.
Read about key findings from an HR.com survey that sheds light on how businesses use self-service HR tech and where business can improve to maximize ROI.