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Case Study

How an Ice Cream Company Implemented Paycom and Got a Taste of World-Class Service

Key Takeaways

  • World-class customer service is key to a successful payroll implementation. When switching payroll companies seems like a daunting task, attentive and committed customer service teams make all the difference.
  • HR automation makes it possible for small HR teams to not only meet their basic responsibilities, but take on high-level initiatives supporting organizational growth.
  • Empowering employees to manage their own data lifts a significant data-entry burden from HR and payroll teams and improves the accuracy of that information.
  • Having all the necessary HR and payroll tools in a single software simplifies everything from onboarding and scheduling to auditing, professional development and more.

“Trust the process. Let go of your PTSD from previous systems, bad customer service, unanswered questions − all of that. Let go and trust that Paycom is going to support implementation for you.”

Mixing and packing its premium treats by hand is a tradition a family-owned ice cream company has no intention of ending. But doing HR and payroll by hand? That tedious tradition was holding everyone back.

Read this case study to see how a switch to Paycom’s full-solution automation served up a better way of working for everyone, from the factory floor to the corporate headquarters.
G2 Most Implementable Winter 2025, Excellence in Customer Service Award 2024, Forbes Advisor Best of 2024

To learn more, download the How an Ice Cream Company Implemented Paycom and Got a Taste of World-Class Service case study.

Key Takeaways

  • World-class customer service is key to a successful payroll implementation. When switching payroll companies seems like a daunting task, attentive and committed customer service teams make all the difference.
  • HR automation makes it possible for small HR teams to not only meet their basic responsibilities, but take on high-level initiatives supporting organizational growth.
  • Empowering employees to manage their own data lifts a significant data-entry burden from HR and payroll teams and improves the accuracy of that information.
  • Having all the necessary HR and payroll tools in a single software simplifies everything from onboarding and scheduling to auditing, professional development and more.