Ask Here
Automatically direct employees to the answers they need
What it does
Automate routing of employees' questions
Employees will always have work-related questions. Instead of filling up HR’s inbox, Ask Here lets employees submit them through the self-service tool in Paycom’s single software. Then their questions are automatically routed to the right person in the organization to answer.
You even can set automated responses to their most common concerns, like:
- When does my health insurance kick in?
- Where do I report a workplace accident?
- Who can I ask about my 401(k)?
- Do we have a lost and found?
- When is open enrollment again?
- How can I contact maintenance?
How it works
Never leave clarity in question
AUTOMATED ROUTING
Sinking hours into sorting through questions? Ask Here automatically sends your employees’ inquiries to the right person to answer — no matter their department.
EASY ACCESS FOR ALL
Whether it’s an employee asking or a manager responding, everyone can access Ask Here from Paycom’s mobile app. No separate login or password required.
A SINGLE, SECURE LOCATION
With Ask Here, conversations happen in Paycom, not email. So employees never have to wonder if a response is legitimate.
INSTANTLY ANSWER FAQS
Got a question your people keep asking? Ask Here makes it easy to create automated replies to any frequently asked question. That way, you don’t have to constantly repeat the answer.
A TOOL THAT NEVER FORGETS
Even if you answered something before, that doesn’t mean you’ll remember it. But Ask Here will. Our easy-to-use dashboard lets you review past conversations, track open questions and attach relevant files.
ENHANCE THE EMPLOYEE EXPERIENCE
When you take forever to answer questions, employees notice. Ask Here tracks response times to show you which concerns take the longest to address, so you know how your team can improve.
AUTOMATED ROUTING
Sinking hours into sorting through questions? Ask Here automatically sends your employees’ inquiries to the right person to answer — no matter their department.
INSTANTLY ANSWER FAQS
Got a question your people keep asking? Ask Here makes it easy to create automated replies to any frequently asked question. That way, you don’t have to constantly repeat the answer.
EASY ACCESS FOR ALL
Whether it’s an employee asking or a manager responding, everyone can access Ask Here from Paycom’s mobile app. No separate login or password required.
A TOOL THAT NEVER FORGETS
Even if you answered something before, that doesn’t mean you’ll remember it. But Ask Here will. Our easy-to-use dashboard lets you review past conversations, track open questions and attach relevant files.
A SINGLE, SECURE LOCATION
With Ask Here, conversations happen in Paycom, not email. So employees never have to wonder if a response is legitimate.
ENHANCE THE EMPLOYEE EXPERIENCE
When you take forever to answer questions, employees notice. Ask Here tracks response times to show you which concerns take the longest to address, so you know how your team can improve.
Why it matters
How Paycom’s Ask Here Made Life Easier for an Office Technology Solutions Company
For an office tech company with a workforce constantly on the move, providing timely answers to employees’ questions was a time-consuming challenge. Using Ask Here, the HR team was able to reclaim time in their day while giving their people the information they needed.
“We've got all of the questions and answers there, and it's just easy.”
—human relations director
See what people are saying about ask here
Comprehensive convenience
Ask Here seamlessly connects with
Your people can use Ask Here — and access any past conversations — right from Paycom’s easy-to-use self-service tool.
Your supervisors can answer their employees’ questions from anywhere with our self-service software for managers.
Beti®
Do your employees have questions about their pay? No worries. Paycom lets them easily ask so they can ensure payroll is right before it’s submitted.
Frequently asked questions
Learn more about managing HR queries and employee questions
Paycom’s Ask Here automatically responds to commonly asked employee questions with customizable templates and stored answers set by your organization. It also automatically routes all other inquiries to the right person in your organization to answer them. Plus, all conversations are stored in one secure dashboard.
Ask Here allows employees to initially filter their own questions by selecting from topics and categories before submitting their inquiry. Ask Here automatically routes inquiries to the right person in your organization to answer them, based on rules your org sets.
Yes! Multiple responders can be assigned to answer inquiries, whether an overall topic or a one-off question.
When HR no longer has to take time to repeatedly answer the same questions, they can focus on identifying gaps in policies and procedures that create employee confusion, discover training opportunities based on FAQs and spend more time engaging with your workforce. Additionally, with faster response times and consistent, accessible resources, employees spend less time looking for the answers they need.
Its library of templates lets each client help employees address common topics like payroll, benefits or company policies. Ask Here is ideal for repeated questions about:
- policies
- payroll
- benefits
- facilities
- employee services
- security and workplace concerns
- leadership feedback
- and more
Explore these resources for greater insights
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